Refund policy

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return:

  • Your item must be in the same condition that you received it

  • Unworn or unused, with tags

  • In its original packaging

  • You must have the receipt or proof of purchase

How to Start a Return

To initiate a return, contact us at UrbanMizaajreal@gmail.com.
Please note that returns must be sent to the following address:
[INSERT RETURN ADDRESS]

If your return is accepted, we will send you a return shipping label, along with detailed instructions on how and where to send your package.
Important: Items sent back to us without first requesting a return will not be accepted.

For any questions about returns, feel free to contact us at UrbanMizaajreal@gmail.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately at UrbanMizaajreal@gmail.com if:

  • The item is defective

  • The item is damaged

  • You received the wrong item

We’ll evaluate the issue and make it right as quickly as possible.

Exceptions / Non-Returnable Items

Some items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalized items, special orders)

  • Personal care items (e.g., beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items

  • Gift cards

If you have any concerns about your specific item, contact us at UrbanMizaajreal@gmail.com.

Exchanges

The fastest way to get the item you want is to:

  1. Return the item you have (following the steps above)

  2. Once the return is accepted, place a new order for the desired item

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To qualify:

  • The item must be unworn/unused, with tags

  • In its original packaging

  • You must have proof of purchase

Refunds

Once we receive and inspect your return, we will notify you of the approval status of your refund.

If approved:

  • You’ll be automatically refunded on your original payment method within 10 business days

Please remember:

  • It may take additional time for your bank or credit card company to process the refund.

If it has been more than 15 business days since we approved your return, please contact us at UrbanMizaajreal@gmail.com.